Returns & exchanges

At Bunny Mae, we want you to love your purchase! However, we understand that sometimes things just don’t work out. That’s why we offer a straightforward return and exchange policy to ensure your shopping experience is as smooth as possible.

Return Policy

If you’re not completely satisfied with your purchase, you can return it within 30 days of receiving your order for a full refund. To be eligible for a return, the item must be:

  • Unworn and in its original condition
  • In the original packaging (if applicable)
  • Accompanied by the receipt or proof of purchase

To initiate a return, please contact us at hello@bunnymae.com with your order number and the reason for the return. We will provide you with instructions on how to send your item back to us.

Exchange Policy

If you would like to exchange your item for a different size or color, you can do so within 30 days of receiving your order. To be eligible for an exchange, the item must meet the same criteria outlined above for returns.

To process an exchange, please reach out to our customer support team at hello@bunnymae.com, and we will guide you through the process.

Return Shipping

Customers are responsible for the return shipping costs, unless the return is due to an error on our part (e.g., incorrect item shipped or defective product). We recommend using a trackable shipping service or purchasing shipping insurance for items over $75, as we can’t guarantee that we will receive your returned item.

Refunds

Once your return is received and inspected, we will notify you via email. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.

Final Sale Items

Please note that certain items may be marked as final sale and are not eligible for return or exchange. These items will be clearly indicated on the product page.

Need Assistance?

If you have any questions about our return and exchange policy or need assistance with your return, please don’t hesitate to contact us at hello@bunnymae.com. Our customer support team is here to help!

Thank you for shopping at Bunny Mae. We appreciate your business and hope to see you again soon!